In order to port your number to SimpleVox you will need to submit a port request through our support portal. There's some important information to keep in mind before you get started. It's important to keep your account with your current carrier active and in good standing to prevent any delays or risk losing your number.
Steps to Initiate a Port request
Log in to your account at simplevox.net
Go to Settings > Phone Numbers
Click “Port a Number”
Fill out the port request form with:
The number you want to transfer
Your current provider’s details
Your billing name and address
Any account PIN or authorization code
Upload your most recent phone bill
Click Submit Request
Our team will review your submission, confirm everything’s in order, and initiate the port with our carrier partner.
What Happens Next?
You’ll receive email updates at every stage.
If we need anything else (like a corrected bill or missing info), we’ll let you know right away.
Once the port is approved, we’ll give you a scheduled port date — your number will switch over on that day, usually in the morning.
After the port completes, your number will be active in SimpleVox and ready to use.
Common Questions
Can I port a number during my trial?
Yes! You can start the porting process during your trial. Just note that your billing will begin once the number is active, even if your trial period hasn’t ended.
What types of numbers can’t be ported?
Some numbers — especially ones tied to free Google Voice accounts or prepaid carriers — may have restrictions. If you’re unsure, reach out to us with the number and we’ll verify it.
Can I port a number away from SimpleVox later?
Yes. You retain ownership of your number and can transfer it to another provider at any time, subject to standard carrier verification.
What happens if my port is rejected?
We’ll notify you and help you resolve the issue. The most common reasons are mismatched billing info or a locked account.