Every call in SimpleVox is assigned a disposition — a quick label that tells you what happened with the call.
This helps you track performance, spot issues, and prioritize follow-ups more efficiently.
What Is Call Disposition?
Call Disposition is a status that reflects the final outcome of a call. You’ll see it listed alongside each call in your Inbox, Contact History, and Call Logs.
📋 Common Disposition Types
Here are the most common call disposition labels you’ll see:
Disposition | What It Means |
Answered | The call was successfully answered by a user or flow. |
Missed | The call rang but no one answered and no voicemail was left. |
Voicemail | The caller left a voicemail. |
Blocked | The call was flagged as spam or failed a voice CAPTCHA. |
Rejected | The call was declined manually by a user. |
Busy | All call targets were busy and no voicemail was reached. |
Failed | The call couldn’t be completed due to a technical error. |
🛠️ Pro Tip: Hover over or tap a call’s disposition for more detail in the call history.
How Are Dispositions Determined?
Dispositions are automatically assigned based on:
Call flow outcomes (e.g. voicemail, forward, ring group)
Twilio call events and webhook status updates
Spam filtering settings (e.g. failed CAPTCHA)
Manual user actions (e.g. reject or answer)
Why It Matters
Understanding dispositions helps you:
Spot missed opportunities
Track spam trends or blocking effectiveness
Identify if voicemail or routing needs adjustment
Prioritize callbacks to high-value leads
Disposition Doesn't Look Right?
Sometimes calls are cut off early or marked incorrectly due to:
Caller hang-ups before voicemail
Network issues or browser permissions
AI filters blocking suspicious calls
If something doesn’t look right, open the call record and review:
Transcript and audio recording
Call flow log
Caller details